Legal Information & Terms of Service

1. Scope of Application

This Privacy Policy applies to visitors of the greenclicks website, prospective and current business customers contacting us or scheduling meetings, participants in our pilot or feedback forms, and individuals whose contact or business information we process to manage client relationships.

Where greenclicks processes operational data inside our software products or during a consulting engagement on behalf of a business Customer, the Software Privacy section and any applicable Data Processing Agreement (DPA) also apply.

2. Our Role

Nokoala Solutions OÜ acts as the data controller for personal data collected through the greenclicks website and for information required to manage customer relationships and operate our business.

When processing Customer Data on behalf of business customers through our software products or consulting integrations, greenclicks may also act as a data processor where required under applicable data protection laws.

We process personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

3. Legal Basis for Processing

Depending on the circumstances, we process personal data on one or more of the following legal bases:

• to perform a contract or provide requested Services;
• to comply with legal obligations;
• for our legitimate business interests, such as maintaining the security and reliability of our Services;
• based on consent where required by law.

We only process personal information where there is an appropriate legal basis for doing so.

4. Information Collected from Website Visitors & Analytics

Our website is hosted and delivered via Cloudflare infrastructure. When you visit our website, certain technical information is automatically processed by our hosting and security infrastructure, including IP address, browser type and version, operating system, requested pages, referral URLs, timestamps, and security diagnostic logs. This data is processed to deliver the website securely, prevent abuse, and maintain reliability.

We also use Umami Cloud, a privacy-focused web analytics service, to understand aggregate website traffic, page views, and interaction with page sections or call-to-action buttons. Umami does not use cross-site tracking cookies and processes anonymized interaction metrics to help us improve our website content.

5. Cookies and Similar Technologies

Our website uses technically necessary technologies required for secure page delivery, form functionality, and security protection (such as Cloudflare security tokens).

Where third-party services integrated into our website (such as HubSpot scheduling, chat, or CRM scripts, or embedded Tally form widgets) set functional or analytical cookies in your browser, you can restrict, block, or delete cookies at any time through your browser settings. Where mandatory law requires prior consent for non-essential cookies, we implement or rely on appropriate consent controls.

6. Inquiries, Meetings, and Forms

When you contact greenclicks by email, schedule a call, submit an inquiry or waitlist form, or submit a bug report or feature request, we process the business contact details and message content you voluntarily provide (such as your name, company name, role, email address, and project details).

To manage these interactions efficiently, we use trusted third-party B2B service providers:

• HubSpot: Used for customer relationship management (CRM), communication tracking, and online meeting scheduling.
• Tally: Used to host and process embedded contact, survey, and early-access waitlist forms on our website.
• ClickUp: Used to receive and manage product feedback, bug reports, and feature requests.

We use this information solely to respond to your inquiry, schedule and conduct requested calls, evaluate feedback, and manage our B2B commercial relationship.

1. General

greenclicks develops and operates proprietary software applications, browser extensions, marketplace add-ons, data integrations, and automation tools for business Customers. This Software Privacy Notice applies automatically to all current and future software products, mini-apps, integrations, and technical services offered under the greenclicks brand unless a separate written agreement or Data Processing Agreement (DPA) states otherwise.

By installing, connecting, or using any greenclicks software or integration, the Customer authorizes greenclicks to access and process the data necessary to provide the requested functionality. We apply the principle of data minimization and only access information required to operate, maintain, and support the relevant Service.

2. Categories of Data Processed & Incidental Data

Depending on the connected platform, the scope of a consulting integration, and the enabled software features, we may process:

• Administrator and User data: names, business email addresses, role permissions, and user identifiers.
• Business account data: company name, account identifiers, billing contacts, and subscription or configuration settings.
• Operational, CRM, and financial business data: deal names, deal identifiers, booking records, invoice or accounting sync records, timestamps, and workflow activity logs from connected systems (such as HubSpot, booking platforms, or accounting software).
• Communication and document data (where enabled): email metadata, message content, attachments, or text queries submitted by Users when using communication or data-query integrations.

No Intentional Collection of Sensitive Personal Data: greenclicks Services are designed for commercial B2B operations and are not intended to process special categories of personal data under Article 9 of the GDPR (such as health, biometric, political, or religious data) or sensitive payment card numbers. Customers should not intentionally configure integrations to transmit sensitive personal data unless expressly agreed in writing under a Data Processing Agreement with appropriate safeguards. If such information appears incidentally within unstructured Customer records (such as free-text booking notes or emails), greenclicks processes it solely passively as part of providing the automated Service on the Customer's instructions.

3. Purpose of Processing

We process information only to provide the requested services, synchronize connected systems, calculate sustainability contributions, issue certificates, create reports and dashboards, provide technical support, improve reliability, prevent abuse, and comply with legal obligations.

We do not sell personal data. We do not use customer information for advertising purposes.

4. Customer Communications

greenclicks may contact administrators regarding account management, invoices, technical issues, security notifications, and service updates.

Marketing communications are only sent where legally permitted or where appropriate consent has been obtained.

5. Artificial Intelligence (AI) Features & Model Training

Certain greenclicks software features, data tools, or custom consulting integrations may utilize artificial intelligence or large language model (LLM) technologies to help Customers analyze data, summarize information, or automate workflows.

• No Training of greenclicks Models on Customer Data: greenclicks does not use non-public Customer Data or personal data processed through our Services to train or fine-tune proprietary AI models for use across other customers, unless the Customer explicitly requests and authorizes a dedicated custom model for its own exclusive use.
• Third-Party AI Providers: Where an AI feature relies on external AI model providers, only the relevant prompt context or record excerpt needed to fulfill the User's request is transmitted to the provider. We configure commercial or API tiers that restrict the provider from using API inputs and outputs to train its foundation models, subject to the applicable provider's commercial terms and transient abuse-monitoring policies.

6. Data Storage, Infrastructure & Subprocessors

Customer information is stored and processed using reputable cloud infrastructure. Depending on the specific software product or custom integration, our core infrastructure includes services provided by Cloudflare and Google Cloud / Firebase, alongside any third-party APIs or subprocessors explicitly connected by the Customer or specified in the applicable Statement of Work or Data Processing Agreement.

We implement appropriate technical and organizational security measures designed to protect information against unauthorized access, loss, misuse, or alteration, including encrypted data transmission (HTTPS/TLS) and logical access controls. However, no internet-based system can be guaranteed to be completely secure, and Customers remain responsible for securing their own account credentials and connected platforms.

7. Data Retention & Deletion

Customer information is retained for as long as reasonably necessary to provide the requested Services, fulfill contractual obligations, resolve disputes, and comply with applicable laws.

Data is not automatically purged immediately upon subscription cancellation or project completion, allowing Customers a reasonable window to export data or resume services. Customers may request deletion of their Customer Data at any time by contacting greenclicks.

Upon receiving a verified deletion request from an authorized Administrator, greenclicks will delete or anonymize active Customer Data within a reasonable period (typically within 30 days), subject to the following technical and legal exceptions:

• Backups and Diagnostic Logs: Residual copies in encrypted disaster-recovery backups and security logs are overwritten automatically according to their standard lifecycle schedule.
• Connected Third-Party Systems: Deleting data from greenclicks does not delete records stored independently inside the Customer's own connected platforms (such as HubSpot, booking systems, or accounting software).
• Statutory Retention: Invoices, billing records, contract documentation, and sustainability certificate ledgers are retained for the periods mandated by Estonian and EU accounting and tax laws (generally seven years for accounting source documents).

8. Your Rights

Where applicable under data protection law, individuals may have the right to:

• request access to their personal information;
• request correction of inaccurate information;
• request deletion of personal information;
• request restriction of processing;
• object to certain processing activities;
• request a copy of their personal data where applicable;
• withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the contact details provided in the Imprint or Contact section of this page.

We may request reasonable information to verify the identity of the requesting person before fulfilling a request.

9. International Transfers

Where personal information is transferred outside the European Economic Area (EEA), greenclicks ensures that appropriate transfer safeguards are in place as required by Chapter V of the GDPR, such as European Commission adequacy decisions or Standard Contractual Clauses (SCCs).

10. Supervisory Authority

If you believe your personal information has been processed in violation of applicable data protection laws, you may contact us directly so we can address your concern.

You also have the right to lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon) or the competent data protection supervisory authority in your jurisdiction.

1. Consulting, Custom Development & Tech Partnership Engagements

greenclicks provides specialized B2B business consulting, custom software engineering, data integration, and strategic technology partnership services. Because each engagement involves dedicated engineering and advisory capacity tailored to the Customer under an agreed Proposal, Statement of Work (SOW), or written engagement agreement, the following default cancellation and refund terms apply unless expressly agreed otherwise in writing:

• Retainers & Ongoing Partnerships: Either party may terminate an ongoing tech partnership or monthly consulting retainer by providing at least fourteen (14) days' written notice prior to the end of the current billing cycle. Cancellation takes effect at the end of that billing cycle. Retainer fees already invoiced or paid for active or completed billing periods are non-refundable.
• Completed Milestones & Time-and-Materials Work: For fixed-price or milestone-based projects, deliverables are reviewed against the scope defined in the applicable Proposal or Statement of Work. Fees for completed and delivered milestones, as well as fees for consulting or engineering hours already rendered on a time-and-materials basis, are non-refundable. If a deliverable materially deviates from the agreed written specifications, the Customer must notify greenclicks in writing within fourteen (14) days of delivery, and greenclicks will use commercially reasonable efforts to remedy the non-conformity at no additional charge.
• Mid-Project Cancellation & Work-in-Progress (WIP): If a Customer cancels a project in writing after work has commenced but before final completion, the Customer remains responsible for paying: (a) all completed milestones; (b) a fair pro-rata amount for work-in-progress performed up to the effective date of cancellation (calculated based on documented hours worked at the applicable rate or the percentage of milestone completion); and (c) any non-cancellable third-party software, hosting, API, or partner costs already incurred by greenclicks on the Customer's behalf.
• Pre-Commencement Cancellation & Prepayment Reconciliation: If an engagement is cancelled in writing before work has commenced, or if a Customer has paid an advance deposit that exceeds the total amount due for completed work, work-in-progress, and non-cancellable third-party costs under the rules above, greenclicks will reconcile the account and refund the unused balance to the original payment method.

2. Software Products, Subscriptions & Sustainability Contributions

Where greenclicks offers self-serve software applications, recurring software subscriptions, or sustainability tree-planting contributions:

• Software Subscriptions: Subscriptions may be cancelled at any time through the applicable platform settings or by emailing our support team. Cancellation takes effect at the end of the current paid billing cycle, and the Customer retains access until that date. Recurring subscription charges already billed for the current period are non-refundable, except where mandatory law requires otherwise.
• Sustainability & Tree-Planting Invoices: Once funds for sustainability contributions or tree-planting orders have been allocated or remitted to our independent reforestation partners and certificates have been issued, those contributions cannot be reversed or refunded.

3. Billing Inquiries, Refund Requests & Processing Timelines

We prioritize transparent, good-faith collaboration with our B2B clients. If you have a question regarding an invoice, believe a billing error has occurred, or wish to request a cancellation or prepayment reconciliation, please contact us directly:

Email: infonobody@greenclicks.co

All billing inquiries and refund requests are acknowledged and reviewed within 2 business days. Where a refund or credit adjustment is approved, it is issued directly to the originating payment card or bank account within 5 to 10 business days, depending on the settlement timelines of the applicable banking network or payment processor.

1. B2B Pricing & Invoicing Model

Because greenclicks delivers customized B2B consulting, engineering, and software solutions, pricing for consulting and custom development engagements is determined based on individual project scope, technical complexity, and resource allocation. Pricing for standalone software products or sustainability contributions is communicated on the applicable product onboarding page or order agreement.

Prior to any invoice or payment transaction, Customers receive a written Proposal, Statement of Work (SOW), Order Form, or itemized invoice detailing the agreed deliverables, billing schedule, payment due date, and applicable fees. All quoted fees are exclusive of applicable value-added tax (VAT) or sales taxes unless expressly stated otherwise. No undisclosed fees are charged by greenclicks.

2. Accepted Transaction Currencies

All proposals, quotes, and invoices are issued and settled in one of the following primary currencies:

• EUR (€): Euros
• USD ($): United States Dollars

Each invoice and checkout link specifies the applicable currency in both text and symbol. Other currencies may be accepted only upon prior mutual written agreement. Any currency conversion fees or intermediary bank charges imposed by the Customer's own financial institution or card issuer are borne by the Customer.

3. Payment Methods & Secure Card Transmission

greenclicks primarily bills Customers by invoice. Depending on the options enabled on the applicable invoice or checkout link, payments may be settled via:

• Bank Transfer: Direct wire or SEPA/international bank transfer to the corporate bank or Wise business account details specified on the official Nokoala Solutions OÜ invoice.
• Wise (Bank Transfer or Card Checkout): Processed via hosted payment links operated by Wise Europe SA (an authorized payment institution regulated by the National Bank of Belgium) or Wise Payments Ltd.
• Stripe (Card & Digital Checkout): Processed via hosted invoice and checkout pages operated by Stripe Payments Europe, Ltd. (an authorized electronic money institution regulated by the Central Bank of Ireland) or its regional affiliates.

Where online card payment is selected, accepted card networks include Visa and Mastercard.

Secure Transmission of Card Details: greenclicks and Nokoala Solutions OÜ do not collect, process, transmit, or store sensitive payment card details (such as full primary account numbers or CVV/CVC security codes) on greenclicks servers. When a Customer pays by credit or debit card, the Customer enters card details directly into the encrypted hosted checkout environment operated by Wise or Stripe. Those payment processors are independently certified under the Payment Card Industry Data Security Standard (PCI-DSS) and handle encrypted transport (HTTPS/TLS) and Strong Customer Authentication (3-D Secure / 3DS) in accordance with applicable banking regulations.

4. Payment Authorization & Terms Acceptance

Invoices and hosted digital payment links reference these Terms of Service and our Refund & Cancellation Policy. By submitting payment or authorizing a card or bank transaction against an invoice or proposal, the Customer confirms acceptance of the agreed scope, billing currency, and these Terms.

1. Definitions

For the purposes of these Terms of Service ("Terms"), the following definitions apply:

• greenclicks / Company:refers to Nokoala Solutions OÜ, operating under the greenclicks brand.
• Customer:means any legal entity, partnership, or commercial sole trader that engages greenclicks for consulting services or uses greenclicks software products.
• User / Administrator:means any individual authorized by a Customer to access, install, configure, or manage greenclicks Services on the Customer's behalf.
• Services:means collectively: (a) consulting, custom software development, system integration, data engineering, automation, and advisory services ("Professional Services"); and (b) proprietary software applications, browser extensions, marketplace apps, dashboards, sustainability tools, and future digital products offered under the greenclicks brand ("Software Services").
• Engagement Agreement:means a mutually accepted Proposal, Statement of Work (SOW), Order Form, quotation, or written consulting agreement specifying the scope, deliverables, and fees for a specific Customer engagement.
• Bespoke Deliverables:means custom software configurations, scripts, reports, workflows, or documentation created specifically and exclusively for a Customer under an Engagement Agreement, excluding greenclicks Pre-Existing IP and Generic Components.
• Customer Data:means any data, records, files, or content provided by the Customer or accessed on the Customer's behalf through connected platforms during the performance of the Services.
• Third-Party Services:means external platforms, APIs, cloud providers, AI model providers, payment processors, or sustainability partners not owned or operated by greenclicks.

2. Acceptance & Order of Precedence

By signing or confirming acceptance of an Engagement Agreement in writing (including by email confirmation), paying an invoice that references these Terms, or accessing, installing, or using any greenclicks Software Services, you acknowledge that you have read, understood, and agree to be bound by these Terms on behalf of the Customer. Preliminary discussions, non-binding estimates, or informal exploratory emails do not form a binding contract until confirmed in a mutually accepted Engagement Agreement or invoice.

Order of Precedence: If there is any conflict or inconsistency between contractual documents executed between greenclicks and the Customer, the following order of precedence shall apply (from highest to lowest priority) with respect to the affected engagement:

1. An executed Data Processing Agreement (DPA), strictly with respect to personal data processing obligations;
2. A mutually accepted Customer-specific Engagement Agreement (such as a signed Statement of Work, Proposal, or custom written agreement);
3. These Terms of Service, together with the Refund & Cancellation Policy and Pricing, Billing & Payment Processing Policy on this page;
4. Administrative details on an invoice.

If you do not agree with these Terms, you must not use the Services.

3. Eligibility

The Services are intended exclusively for business customers (B2B). You represent that you are legally able to enter into binding agreements and, where acting on behalf of an organization, that you have authority to bind that organization. The Services are not intended for consumer use unless expressly stated otherwise.

4. Accounts

Certain Services require the creation of an account or the connection of third-party platforms. You are responsible for maintaining accurate account information, protecting access credentials, ensuring that connected platforms remain authorized, and all activities performed through your account.

You agree to notify greenclicks without undue delay if you believe your account has been compromised.

5. Connected Platforms

Some greenclicks products and integrations connect with third-party platforms such as CRM systems, booking systems, accounting tools, and other business software. By connecting such platforms, you authorize greenclicks to access the information necessary to provide the requested Services.

greenclicks only accesses information required for the operation of the Services. The availability and functionality of third-party platforms remain under the control of their respective providers.

greenclicks is not responsible for interruptions, API limitations, changes, or discontinuation of third-party services.

6. Subscription and Services

Some greenclicks Services are offered free of charge. Other Services may be usage-based, subscription-based, retainer-based, or project-based consulting as published for the applicable Service or set forth in an Engagement Agreement. Service descriptions, pricing, and billing models are published on the applicable product pages or agreed separately with the Customer. The Company may introduce new Services, discontinue Services, or modify existing Services as its products evolve.

7. Free Trial

Certain software products may include a free trial. The purpose of the free trial is to allow Customers to evaluate the Services. During the free trial, all applicable provisions of these Terms and the Privacy Policy remain fully applicable.

greenclicks may suspend or discontinue a free trial at any time where abuse, fraud, or misuse is detected.

8. Pricing and Payments

Fees are determined according to the applicable pricing model for the respective Service. For custom consulting and engineering engagements, fees, project milestones, and billing schedules are set forth in the applicable Engagement Agreement.

Unless otherwise agreed in writing, invoices are payable within the stated payment period, all prices are exclusive of applicable value-added taxes, and Customers are responsible for applicable taxes unless legally exempt.

Payment methods, accepted transaction currencies, and processing terms are governed by our Pricing, Billing & Payment Processing policy. Refund eligibility, mid-project cancellation, and dispute handling are governed by our Refund & Cancellation Policy. Except as expressly provided therein or required by mandatory law, payments made for delivered milestones, rendered hours, or active billing periods are non-refundable.

9. Subscription Term & Cancellation

Subscriptions and recurring retainers continue until cancelled by either party.

For ongoing tech partnerships and consulting retainers, cancellation requires fourteen (14) days' written notice prior to the end of the current billing cycle, as set forth in our Refund & Cancellation Policy.

For self-serve digital software subscriptions, cancellation becomes effective at the end of the current paid billing period unless otherwise agreed. Cancellation does not affect payment obligations already incurred.

10. Non-Payment

If payment is overdue, greenclicks may suspend access to the affected Services, pause ongoing consulting or development work, restrict certain functionality, or terminate the applicable subscription or engagement after reasonable notice.

Nothing in this section limits any other legal remedies available to greenclicks.

11. Customer Data

The Customer retains all ownership rights to Customer Data. Nothing in these Terms transfers ownership of Customer Data to greenclicks.

The Customer grants greenclicks a limited, non-exclusive right to access, process, store, and use Customer Data solely for the purpose of providing the Services. This authorization continues only for as long as necessary to provide the Services, comply with legal obligations, or establish, exercise, or defend legal claims.

12. Data Processing

greenclicks processes Customer Data solely for the purposes of providing the requested Services. Where greenclicks acts as a data processor under applicable data protection laws, processing shall be carried out in accordance with the Customer's documented instructions, these Terms, and any applicable Data Processing Agreement.

Customers remain responsible for ensuring they have a lawful basis for providing personal data to greenclicks through connected platforms. Where an engagement or software integration involves the processing of personal data on behalf of a Customer as a data processor under the GDPR, the parties shall enter into greenclicks' Data Processing Agreement (DPA), which is available to business Customers upon request.

13. Aggregated and Anonymous Information

greenclicks may generate anonymous statistical information derived from Service usage. Such information does not identify any individual, does not identify any Customer unless expressly authorized, may be used to improve Services, may be used for internal analysis, and may be used to publish aggregated sustainability statistics.

Where Customers participate in sustainability reporting or public recognition initiatives, greenclicks will use company names, user names, or other identifying information only in accordance with the Customer's selected reporting preferences.

14. User Responsibilities

Users agree to use the Services responsibly, lawfully, and in accordance with these Terms. Users are responsible for maintaining accurate account information, ensuring that all connected systems are authorized, protecting access credentials, complying with applicable laws and regulations, and ensuring they have the necessary rights to provide Customer Data to greenclicks.

Customers remain responsible for the accuracy of information stored in connected third-party systems. greenclicks does not verify the accuracy or completeness of Customer Data.

15. Acceptable Use

Users may not use the Services to violate any applicable law or regulation, infringe intellectual property rights, interfere with the operation of the Services, introduce malware or malicious software, attempt unauthorized access to any system or data, reverse engineer, decompile, or disassemble any part of the Services except where expressly permitted by law, bypass technical restrictions or security measures, misuse APIs or integrations, perform automated activities that unreasonably affect the stability or performance of the Services, or use the Services for fraudulent or deceptive activities.

greenclicks may investigate suspected violations and take appropriate action, including suspension or termination of access.

16. Sustainability Services

Certain greenclicks products enable Customers to fund sustainability initiatives, including tree planting, carbon reduction, and similar environmental projects. These initiatives are carried out through independent third-party organizations selected by greenclicks.

greenclicks carefully selects its sustainability partners and acts in good faith when arranging such services. Certificates or reports relating to sustainability initiatives are based on information provided by the relevant partner organizations. Sustainability certificates represent greenclicks' purchase of sustainability services from selected independent partners and are issued based on information provided by those partners.

While greenclicks makes reasonable efforts to work only with reputable partners, greenclicks cannot guarantee the performance of independent third parties, the timing of individual planting activities, specific environmental outcomes, future survival of planted trees, or the ongoing operation of any sustainability partner.

Nothing in these Terms shall be interpreted as creating a direct contractual relationship between the Customer and any sustainability partner.

17. Artificial Intelligence Features & Output Verification

Where the Services include AI-assisted analytics, natural-language data queries ("Data Chat"), automated drafting, or AI workflow integrations, the Customer acknowledges that probabilistic machine-learning outputs may occasionally be incomplete, inaccurate, or require contextual interpretation.

AI outputs are provided as decision-support tools and do not constitute legal, financial, tax, or certified accounting advice. The Customer remains responsible for reviewing and verifying AI-generated outputs, financial sync mappings, and automated actions before relying on them for material commercial, financial, or legal decisions.

18. Service Availability

greenclicks continuously develops and improves its Services. Accordingly, features may change, functionality may be added or removed, interfaces may evolve, integrations may be updated, and maintenance may temporarily interrupt availability.

greenclicks does not guarantee uninterrupted or error-free operation. The Services are provided on an "as available" basis. Scheduled or emergency maintenance may occur without prior notice where reasonably necessary to protect the security, stability, or integrity of the Services.

19. Software Updates

greenclicks may release updates, improvements, security patches, or new functionality at any time. Customers are not entitled to receive specific features, updates, or future developments unless expressly agreed in writing.

greenclicks may discontinue legacy functionality where reasonably necessary to improve the Services or maintain security.

20. Intellectual Property & Deliverables

Intellectual property rights arising out of or relating to the Services are allocated as follows, unless an applicable Engagement Agreement expressly states otherwise:

• 1. Customer Data & Materials: The Customer retains all ownership and intellectual property rights in Customer Data, Customer trademarks, and any proprietary materials provided by the Customer to greenclicks.
• 2. greenclicks Pre-Existing IP & Proprietary Software: Nokoala Solutions OÜ (or its licensors) retains exclusive ownership of all intellectual property rights in its pre-existing software, SaaS applications (such as Compass and the Sales-Plant-Trees Leaderboard), browser extensions, source code, databases, designs, trademarks, website content, templates, and general methodologies ("Pre-Existing IP"). For subscription-based Software Services, greenclicks grants the Customer a limited, non-exclusive, non-transferable, revocable license to use the Software Service during the active subscription term solely for the Customer's internal business operations.
• 3. Generic & Reusable Components: During consulting or development engagements, greenclicks may develop, refine, or utilize generalized code libraries, API connectors, data transformation patterns, templates, and technical know-how that do not contain Customer Data or Customer Confidential Information ("Generic Components"). greenclicks retains ownership of all Generic Components and may freely reuse them in future products or engagements for other clients.
• 4. Bespoke Customer Deliverables: Subject to the Customer's payment in full of all fees due for the applicable milestone or engagement: (a) where an Engagement Agreement expressly designates specific Bespoke Deliverables as assigned to the Customer, ownership of those Bespoke Deliverables transfers to the Customer upon full payment; and (b) for all other Bespoke Deliverables (and for any Pre-Existing IP or Generic Components embedded within a Bespoke Deliverable), greenclicks grants the Customer a perpetual, worldwide, non-exclusive, non-transferable, royalty-free license to use, execute, modify, and maintain the delivered solution for the Customer's internal business purposes.

21. Feedback

Customers may voluntarily provide suggestions, ideas, recommendations, or feedback regarding the Services. Unless otherwise agreed in writing, greenclicks may freely use such feedback to improve its products and services without payment or attribution. This does not grant greenclicks ownership of the Customer's confidential information.

22. Confidentiality

Each party agrees to protect confidential information received from the other party. Confidential information includes all non-public business, commercial, technical, and financial information that would reasonably be considered confidential. Confidential information does not include information that becomes publicly available without breach of these Terms, was already lawfully known, is independently developed, or must be disclosed by law or court order.

Both parties shall take reasonable measures to protect confidential information against unauthorized disclosure.

23. Third-Party Services

The Services may integrate with or depend upon third-party providers, including cloud infrastructure providers, CRM platforms, booking systems, AI providers, and sustainability partners.

greenclicks is not responsible for interruptions caused by third-party providers, changes to third-party APIs, discontinued integrations, pricing changes imposed by third parties, or the availability of third-party services.

Use of third-party services remains subject to the applicable terms and privacy policies of those providers.

24. Suspension

greenclicks may immediately suspend or restrict access to all or part of the Services where reasonably necessary, including where payment obligations remain outstanding after notice, these Terms are violated, fraud is suspected, security is at risk, continued access could harm greenclicks, other customers, or third parties, or access is required to comply with legal obligations.

Where reasonably possible, greenclicks will notify the Customer before or shortly after a suspension. Suspension does not relieve the Customer of outstanding payment obligations.

25. Disclaimer of Warranties

Except for any express warranties set forth in a signed Engagement Agreement, the Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, greenclicks disclaims all other warranties, whether express, implied, or statutory, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

greenclicks does not warrant that the Services will operate without interruption, that the Services will always be available or free from errors, that every defect can or will be corrected, or that standard Software Services will meet every Customer's specific requirements.

Customers are responsible for determining whether the Services are suitable for their intended business purposes.

26. Limitation of Liability

Nothing in these Terms excludes or limits either party's liability for intentional breach, gross negligence, fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited under the laws of the Republic of Estonia or applicable mandatory law.

Subject to the foregoing, neither greenclicks nor the Customer shall be liable for any indirect, incidental, consequential, exemplary, or special damages, or for any loss of profits, loss of revenue, loss of business opportunities, loss of goodwill, or interruptions caused by third-party platforms, API changes, or internet outages outside a party's reasonable control.

Except for payment obligations for Services rendered or liability that cannot be limited by law, the total aggregate liability of greenclicks arising out of or relating to an Engagement Agreement or the Services shall not exceed the total fees paid by the Customer to greenclicks for the specific affected Service or engagement during the twelve (12) months immediately preceding the event giving rise to the claim. Where a Software Service is used exclusively free of charge or under a free trial, greenclicks' liability for that free Service is limited to the maximum extent permitted by applicable law.

27. Indemnification

The Customer agrees to indemnify and hold harmless Nokoala Solutions OÜ, its directors, employees, and contractors from and against third-party claims, damages, liabilities, and reasonable legal costs arising directly out of: (a) the Customer's unlawful use of the Services in violation of these Terms; (b) Customer Data or materials provided by the Customer that infringe third-party intellectual property or privacy rights; or (c) the Customer's breach of applicable data protection laws in collecting or supplying Customer Data to greenclicks.

This indemnification obligation is subject to greenclicks notifying the Customer promptly in writing of the claim, cooperating reasonably in the defense at the Customer's expense, and not settling any claim that imposes liability on the Customer without the Customer's prior written consent (not to be unreasonably withheld). This obligation does not apply to the extent a claim results from greenclicks' own breach of these Terms, gross negligence, or intentional misconduct.

28. Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations (excluding payment obligations for Services already rendered) where such delay or failure results from circumstances beyond its reasonable control. Such circumstances include, without limitation, natural disasters, war, terrorism, civil unrest, government action, internet outages, widespread cyber attacks, failures of third-party infrastructure providers, labor disputes, epidemics, or pandemics.

Performance shall resume as soon as reasonably practicable.

29. Changes to the Services

greenclicks continuously develops its software products. Accordingly, greenclicks may introduce new features, discontinue features, modify user interfaces, replace integrations, improve performance, or modify technical requirements.

Where reasonably possible, material changes affecting Customers will be communicated in advance.

30. Changes to these Terms

greenclicks may update these Legal Information and Terms from time to time. Material changes will be communicated by appropriate means, including email, notifications within the Services, or publication on the greenclicks website.

Continued use of the Services after the effective date of updated Terms constitutes acceptance of the revised Terms. If a Customer does not agree to a material change, the Customer may discontinue use of the affected Service and cancel any applicable subscription in accordance with these Terms.

31. Termination

Customers may terminate a self-serve software subscription at any time, taking effect at the end of the current paid billing period unless otherwise agreed. For ongoing tech partnerships, consulting retainers, and project engagements, cancellation and termination are governed by the notice and reconciliation provisions set forth in our Refund & Cancellation Policy or the applicable Engagement Agreement.

Upon termination, access to the affected subscription Services may be disabled, subscriptions will not renew, outstanding payment obligations for completed work, work-in-progress, and active billing periods remain payable, and Customer Data may continue to be retained for a reasonable period in accordance with the Software Privacy section and applicable law.

Customers may request deletion of Customer Data by contacting greenclicks.

32. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects its original intent.

33. No Waiver

Failure by greenclicks to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other rights. Any waiver shall be effective only if made in writing.

34. Entire Agreement

These Legal Information, Privacy Policy, Software Privacy Notice, Refund & Cancellation Policy, Pricing, Billing & Payment Processing Policy, and Terms of Service, together with any applicable Engagement Agreement or Data Processing Agreement, constitute the entire agreement between the parties relating to the relevant Services. They supersede all prior discussions, understandings, and agreements relating to the same subject matter.

35. Governing Law

These Terms and any Engagement Agreement shall be governed by and interpreted in accordance with the laws of the Republic of Estonia, excluding its conflict of laws rules. The courts of Tallinn, Estonia shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, unless mandatory law provides otherwise.

Nothing in these Terms limits any mandatory rights that cannot legally be excluded.

36. Contact

For legal, billing, privacy, or data protection requests regarding these Terms, the Privacy Policy, or the Services, please contact:

Contact us by email at infonobody@greenclicks.co in English, Spanish, or German.